Scout’s coaching experience began while she was pursuing her Master’s and Doctorate degrees at the University of Georgia. As a state champion swimmer, she was tagged to coach children and high school students. She took her coaching skills into her work with the YMCO and a number of hospital/medical teams. She won an invitation to join the faculty of the University of Illinois where she continued to teach and coach students and patients. She also helped initiate the Special Olympics and the Para Olympics. Her work was recognized by medical teams in the USA and Canada. From here she launched her career into the corporate world, where she has coached teams across America, Canada, and Europe.
Dr. See developed THE EXCELLENCE PRINCIPLE and THE CHALLENGE OF EXCELLENCE, which attracted numerous news outlets, including ABC, CBS, NBC, BBC, and three Canadian Television networks. She continues to be a sought after corporate coach who demands excellence.
“Scout Cloud Lee is deliciously mad, maddeningly exquisite, exquisitely demanding, demandingly rigorous, rigorously challenging, and challengingly excellent!” (Director of the Canadian Psychiatric Association).
“Young Lady, I would cast your image in bronze and stand it in the Smithsonian to represent the pioneering woman in America today!” (Director of the Smithsonian Institute).
Agenda for Team Development: We focus on building partnerships and relationships, peak performance skills necessary to create a benchmark team, and team skills including:
- The power of
TONEandONE: A move fromMEtoWEtoONE - The importance of “Contagious Outrageous Service”
- The Power of Appreciation
- Know Where We Are Going
- Get Everyone On Board
- Synergy and Alignment
- Visualize Success
- Tracking Peak Performance: Efficiency, Quality, Integrity, Accountability,
- Enjoyment, Appreciation, Repeat-ability, Value added and Fun.
We also define our own Team Pacts for Peak Performance and our own Customer Service Agreements. Additionally, we provide management with all the things we love about our jobs (The WOW FACTOR). Finally, we offer input into suggestions and solutions that would help us improve our service and performance (The WHAT IF’S). We survey our team to allow internal rating of team performance.
